Common questions

We accept cash, debit cards, and credit cards (Visa and Mastercard).

We accept many private/commercial health insurance plans, Medicaid, and Medicare. See more information on our Payment Options page. 

Not anymore. In 2016, we became a Community Health Center, also known as a Federally Qualified Health Center (FQHC). We do charge for our services and offer discounted costs for patients who don’t have health insurance based on family size and income. We accept patients who have Medicaid, Medicare, and many private insurance plans, as well as patients who do not have health insurance. See more information on our Payment Options page.

Your copay, or the amount that you pay for your visit, depends on your household size and income. Copays range from $25 to the full cost of the visit. After you turn in the New Patient Application, our staff will contact you to schedule your first appointment and let you know what your copay will be. See more information on our Payment Options page.

You can Become a Patient at CCHC whether or not you have health insurance. You may also qualify to buy affordable health insurance through the Health Insurance Marketplace, even if it’s outside of the usual Open Enrollment period. Go to ncnavigator.net or call 1 (855) 733-3711 to schedule a free appointment for help with insurance applications.

We need two pieces of information: the amount of money earned in your household and the number of people who live in your household. Everyone who lives in your home who are pooling financial resources including room and board and/or are supporting one another financially count as one household.

To demonstrate income, we need ONE of the following documents for each adult listed on the application:

• Most recent Federal Income Tax Return
• W-2 forms
• 30 days of your most recent pay stubs
• Letter from your employer on letterhead (must include contact name and phone number)
• Letter from the Social Security Administration, Veterans Administration or Social Service Agency indicating income
• Paperwork from the Employment Securities Commission (ESC) proving unemployment status and the amount of unemployment compensation being received.
• Alimony or Child Support Agreement
• Bank statement that shows last 30 days of income direct deposits
• Paperwork documenting retirement, disability, SSI benefits
• If homeless, a letter from shelter where you receive services
• If homeless or doubling up, a Doubling Up Verification Form
• If supported by a friend/relative, a signed Letter of Support from your friend/relative

To demonstrate household size, we need the following for each person listed on your application:

• A picture ID for all adults, such as a driver’s license, passport, or permanent resident card
• A proper ID for all children under 18 years old, such as a school ID, insurance card, social security card, or birth certificate

The sliding scale discount program application and all proof of income and identification requirements are included in the New Patient Application on our Become a Patient page.

Yes, anyone can apply. Not everyone will qualify for a discount, as discounts are based on family size and household income.

Go to ncnavigator.net or call 1 (855) 733-3711 to schedule a free appointment for help with insurance applications. During the appointment, an application counselor will help you determine whether you’re eligible for different kinds of insurance. If you are eligible, they will help you apply for insurance coverage.